Bitefleet Ltd. Cancellation Policy

Introduction.

At Bitefleet Ltd. we strive to provide a seamless shopping experience for our customers based on standard practices, below are the order cancellation guidelines:

1. Order Cancellation

a) Timing

Customers may have the option to cancel their orders within a certain timeframe after placement before a sellers packaging timeframe as indicated on the sellers dashboard. Once the order has been processed or shipped, cancellation will no longer be possible.

b) Procedure

To initiate a cancellation, customers should contact Bitefleet’s customer service promptly. Providing order details will facilitate the process.

2. Cancellation Fees

a) Policy 

Depending on the timing and status of the order, a cancellation fee may apply. Specific details regarding any applicable fees are specified in the cancellation fees guideline.

3. Refunds

a) Eligibility

If a cancellation is successfully processed before shipment, customers may receive a full refund. If the product has already been shipped, customers may need to follow the return process upon receipt with respect to the return policy guideline.

 b) Process

Refunds are typically processed back to the original payment method used during purchase. The timeframe for refunds can vary. Refer to the refund time frame guidelines as indicted in the return policy.

Contact Information:

Customer Service:

For cancellations, returns, or any inquiries, customers can reach out to  customer service at:

Phone: +254713933457

Website: www.bitefleet.com

Email: info@bitefleet.com

Note: For any query about the cancellation policy, feel free to contact customer service directly or refer to the official Bitefleet website for the most accurate and current information.